Why do you offer a money back guarantee?

All service industries thrive on great reputations. If we increase the profit in your business, you will be more inclined to recommend us to your contacts. Therefore we strive to do our best for you knowing that our reputation is at stake. We are 100% confident in our web design abilities and our customer satisfaction rate. We'll offer you a money-back guarantee if your website does not reach the goals we both agreeed upon. We will refund you the design & programming fee.

How can I determine if my website is a success?

At the initial stage of project development, we will work with you to help set goals for your web site. Once the site has been publicly available for an ample amount of time post the launch or redesign date, (usually 6 months to one year), we will evaluate the success of your site based on the goals we discussed. The success rate is determined by web metrics we employ to summarize usage data. By analyzing this data we can conclude the value created by your site over time.

Do I receive a full refund or just a portion?

You will be refunded the web design and programming fee. The only portion that is not refunded is the hosting and domain name registration costs because we don't own those companies. If your website goals have not been met after a time period, you are eligible for a refund.

How long does it take to get a refund?

A check will be mailed to you within seven days from the time a refund is determined.